Refund Policy
Last updated: October 26, 2026
1. Overview
At NorthReason, we want you to be completely satisfied with our AI-powered code generation platform. Because NorthReason provides digital products and services (SaaS) that are delivered instantly, we have specific guidelines regarding refunds.
This Refund Policy outlines the terms under which you may request a refund for your subscription or credit purchases. Please read this policy carefully before making a purchase.
2. 14-Day Money-Back Guarantee
Risk-Free Trial
If you are a new customer and are not satisfied with your first paid subscription, you are eligible for a full refund within 14 days of your initial purchase, provided you have used fewer than 20 credits.
This guarantee applies only to your first purchase of a Pro or Agency plan. Renewal payments, upgrades, and additional credit top-ups are not covered by this guarantee.
3. Subscriptions & Credits
NorthReason operates on a subscription and credit-based model. Here is how it affects refunds:
- Monthly/Yearly Subscriptions: You can cancel your subscription at any time from your dashboard. Cancellation stops future billing, but you will retain access to your plan features until the end of your current billing period. We do not offer prorated refunds for partial months.
- Consumed Credits: Once credits have been used to generate code, they are considered "consumed" and cannot be refunded. If you have remaining unused credits at the time of an approved refund, they will be revoked.
4. Non-Refundable Items
We reserve the right to deny a refund under the following circumstances:
- • The request is made after the 14-day guarantee period.
- • The account has violated our Terms of Service (e.g., abuse of the AI system, generating malicious code).
- • The user has consumed a significant number of credits (more than 20) on their initial purchase.
- • The request is for a renewal payment or a plan upgrade after the initial purchase.
5. How to Request a Refund
To request a refund, please follow these steps:
- Email our support team at support@northreason.com.
- Use the subject line: "Refund Request - [Your Registered Email]".
- Include your Order ID (provided by Paddle upon purchase) and a brief explanation of why you are requesting a refund.
6. Processing Time
Once your refund request is approved, it will be processed by our Merchant of Record, Paddle.
Please allow 5 to 10 business days for the refund to appear on your original payment method. The exact timing depends on your bank or credit card issuer.
7. Chargebacks
If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend your account immediately pending investigation. We encourage you to reach out to our support team first; we are always willing to resolve issues amicably.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with your billing, please contact us: